Learn how Zappos offers price matching and a 10-day price guarantee for post-purchase savings. Plus, see how pap! automates refunds for you. Save time, save money!
Zappos’ price adjustment policies cover both price matching and price guarantees. For price matching, if customers find a lower price on an identical item in the same brand, color, and size on a qualifying retailer’s website before placing a Zappos order, Zappos will match that price, including any standard shipping fees. Price matching does not apply to items purchased previously. For a recent price drop on Zappos.com itself, customers can take advantage of the price guarantee policy, which allows a refund for the difference if an item purchased in the last 10 days is now available for a lower price in the same brand, color, and size. Both policies exclude auction sites, third-party resellers, membership, and outlet websites.
For Zappos to honor a price match, the item must be available in the same brand, color, and size on a qualified retailer’s website. Price adjustments are only available for new orders, meaning customers must request a match before placing the order. With price guarantee adjustments, the item must still be in stock on Zappos.com when the request is made. Zappos does not apply price adjustments to exchanges for different colors or styles, but exchanges for a different size in the same color are eligible. Zappos reserves the right to limit items and exclude other promotional discounts.
This policy provides customers with confidence when shopping on Zappos, knowing they will receive competitive prices without having to monitor pricing changes obsessively. If they find a lower price through a qualifying retailer, Zappos will match it before purchase, making shopping convenient and worry-free. With the price guarantee, Zappos customers can benefit from post-purchase price drops, adding to the value they receive from shopping with a retailer dedicated to price transparency and customer satisfaction.
To request a price match before placing an order, customers can call the Zappos Customer Loyalty Team or connect via live chat, providing the details of the lower price. For price guarantee requests on recent purchases, customers have up to 10 days to call or chat with the team and request a refund for the difference. Refunds are issued to the original payment method, and sales tax adjustments are included. This process allows Zappos customers to enjoy a seamless experience, knowing that their purchase price reflects the best available value.
Tracking prices and requesting a price match can be time-consuming, but pap! makes it effortless. Here’s how pap! can help you get price match refunds automatically:
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